Boost your Sales with Ship From Store

Gabriel CastedoMar 12

Ship from store refers to a retail strategy in which retailers utilize their physical stores as distribution centers to fulfill online orders. Instead of relying solely on centralized distribution centers, retailers also leverage the available inventory in their stores to fulfill online orders.

Integration of Systems

The inventory and online order management systems are native solutions of Salesforce Commerce Cloud. This means that real-time inventory in physical stores is connected to the online system, providing a unified view of the total inventory.

Receipt of Online Order:

When a customer places an online order, the system automatically checks the product's availability in all locations, including physical stores and distribution centers.

Stock Allocation:

Based on the closest availability of the product, the system allocates the stock in a specific physical store to fulfill the order. This takes into account the customer's proximity, the quantity of stock available in the store, and other relevant criteria.

Order Preparation in the Store:

Store employees receive a notification about the order and are responsible for collecting the items, packing the order, and preparing it for shipment.

Order Shipment:

The order is then shipped directly from the store to the customer's address. This can be done through transportation partners or delivery services.

Status Update:

The system is updated in real-time to reflect changes in inventory and the order status. Customers typically receive notifications about the order's progress, including tracking information.